Billing & Cancellations
Last Updated: October 15, 2025
Welcome to Granvia Group LLC (“Granvia,” “we,” “us,” or “our”). This Billing & Cancellations policy explains how we bill for our educational memberships and how you can manage or end your plan. By enrolling, you agree to the terms below.
1. Plans & Billing Cadence
- Monthly Excellence: $12 per month, auto-billed every 30 days from the date of enrollment.
- Annual Prestige: $99 per year, auto-billed on your enrollment anniversary (≈ two months included vs. monthly).
Billing is handled by our payment processor; their terms may also apply. Access begins after a successful charge and continues until cancellation or termination.
2. Payment Authorization & Taxes
By enrolling, you authorize recurring charges to your chosen payment method until you cancel. You are responsible for any applicable taxes. You can update your card anytime in Account → Billing.
3. Free Trials & Promotions
From time to time we may offer a trial or promotional rate. Unless canceled before the trial/promotional period ends, the plan converts to the standard paid plan and the card on file is charged. Trials and promotional fees are non-refundable unless required by law.
4. Renewals & Price Changes
Plans renew automatically at the end of each billing cycle. If pricing changes, we will provide at least 30 days’ notice by email or on the Site. Annual members receive advance notice before renewal and can turn off auto-renewal at any time. Continued use after the effective date constitutes acceptance of the new price.
5. Cancellations
- Online: Account → Billing → Cancel (effective end of the current paid term).
- Email: Send your request to info@granviagroupllc.com with your name and order email; we’ll process within 2 business days, effective at term-end.
Effect of Cancellation: Access continues through the paid period and then stops. We do not provide prorated refunds. You’ll receive a confirmation email when cancellation is complete.
6. Plan Changes (Upgrades/Downgrades)
- Upgrade to Annual: Charges the annual fee immediately; your new term starts at the time of upgrade. The prior monthly term ends on upgrade.
- Downgrade to Monthly (from Annual): Takes effect at the end of your current annual term; no credits or prorations are issued.
7. Failed Payments & Suspension
If a charge fails, we may retry your payment method up to three times over a 5-day period and notify you by email. If payment isn’t resolved after retries, access may be suspended until a valid method is added and the balance is paid.
8. Billing Disputes
If you believe a charge is incorrect, contact us at info@granviagroupllc.com within 60 days of the charge. We’ll investigate and typically respond within 10 business days. Please reach out to us before initiating a chargeback so we can help quickly.
9. Receipts & Records
Receipts are emailed after each successful charge. You can also view invoices and your renewal date in Account → Billing.
10. Changes to This Policy
We may update this policy periodically. The “Last Updated” date will reflect the latest version. Material changes will be announced by email or on the Site. Continued use after updates constitutes acceptance.
11. Contact Us
Granvia Group LLC8200 Beckett Park Dr, Suite 111
West Chester, OH 45069
Local: (513) 701-8645
Toll-Free: (800) 228-6401
Email: info@granviagroupllc.com
This page summarizes our billing practices and does not modify your rights under applicable law or our posted Terms, Privacy, and Refund policies.