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SMS Terms & Conditions

Welcome to Granvia Group LLC’s SMS Terms & Conditions. By opting in to receive SMS messages from us, you agree to the following terms. These terms outline how we handle your consent, the types of messages you may receive, and your rights regarding SMS communications.

Last updated:

Contents

  1. Program Details
  2. SMS Consent Communication
  3. Types of SMS Communications
  4. Message Frequency
  5. Potential Fees for SMS Messaging
  6. Opt-In Method
  7. Opt-Out Method
  8. Help
  9. Standard Disclosures
  10. Additional Disclosures
  11. Opt-In Language for Forms
  12. Contact Granvia

Program Details

  • Program name: Granvia SMS
  • Sender: Granvia Group LLC
  • Coverage: U.S. recipients on supported carriers; delivery may be delayed or unavailable in some areas or on some devices.
  • Support hours: Mon–Fri, 9:00 AM–5:00 PM ET (excluding U.S. holidays)
  • Emergency use: Granvia SMS is not for emergencies. Call local authorities in an emergency.
  • Eligibility: You must be the account holder (or have permission) for the enrolled mobile number and be able to incur carrier SMS/data charges.

2. SMS Consent Communication

The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. We collect this information solely to communicate with you about matters related to your interactions with Granvia Group LLC, and it will be handled in accordance with our Privacy Policy.

3. Types of SMS Communications

If you have consented to receive text messages from Granvia Group LLC, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries
  • Promotions or offers (if applicable)

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Granvia Group LLC at any time.”

4. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your appointments, billing, or account status.

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

5. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Granvia Group LLC is not responsible for any charges incurred from your mobile carrier.

6. Opt-In Method

You may opt-in to receive SMS messages from Granvia Group LLC in the following ways:

  • Verbally, during a conversation with our staff
  • By submitting an online form on our website
  • By filling out a paper form at our location

By opting in through any of these methods, you confirm your agreement to receive SMS communications as described in these terms.

7. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at info@granviagroupllc.com or (513) 701-8645 to request removal from our messaging list. Upon receiving your opt-out request, we will promptly stop sending you SMS messages and confirm the change.

8. Help

If you are experiencing any issues or need assistance with our SMS services, you can reply with the keyword “HELP” to any message. Or, you can get help directly from us at info@granviagroupllc.com or visit our Help Center at https://granviagroupllc.com/help.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms or decline during verbal opt-in opportunities.

9. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

10. Additional Disclosures

  • Supported STOP keywords include: STOP, END, QUIT, CANCEL, UNSUBSCRIBE.
  • Carriers are not liable for delayed or undelivered messages.
  • We may send time-sensitive transactional messages (e.g., verification codes, appointment reminders) as needed.

11. Opt-In Language for Forms

By checking this box, you agree to receive SMS messages from Granvia Group LLC related to your account and services. Message frequency may vary. Reply STOP to opt out, HELP for help. Message & data rates may apply. See our Privacy Policy and Terms.

SMS Consent Form

SMS Consent
Mobile number for SMS (reply STOP to opt out, HELP for help).

Contact Granvia

Granvia Group LLC
8200 Beckett Park Dr, Suite 111
West Chester, OH 45069

Local: (513) 701-8645
Toll-Free: (800) 228-6401
Email: info@granviagroupllc.com

Privacy Policy

Last Updated: October 09, 2025

Granvia Group LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you interact with our website (https://granviagroupllc.com), services, or communications, including SMS messaging. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Such as your name, email address, phone number, mailing address, and payment details when you submit forms, make appointments, or engage in transactions.
  • Contact and Communication Data: Phone numbers and consent for SMS communications collected via online forms, paper forms, or verbal interactions.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected through cookies and similar technologies.
  • Transaction Data: Details related to billing, appointments, and follow-ups.
  • Other Data: Any additional information you provide voluntarily, such as feedback or inquiries.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our services, including scheduling appointments, sending reminders, and processing billing.
  • To communicate with you via email, phone, or SMS about your account, services, promotions (if applicable), and updates.
  • To improve our website and services through analytics and user feedback.
  • To comply with legal obligations, resolve disputes, and enforce our terms.
  • For internal operations, such as auditing, data analysis, and research.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following ways:

  • With Service Providers: Third-party vendors who assist with operations, such as payment processors, SMS providers (e.g., RingCentral), hosting services, and analytics tools, under strict confidentiality agreements.
  • For Legal Reasons: If required by law, subpoena, or to protect our rights, safety, or property.
  • In Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • With Your Consent: For any other purpose with your explicit approval.

Important SMS Disclosure: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. However, we may share other non-SMS-related information as described above, provided it complies with applicable laws.

4. Storage and Security

We store your information on secure servers and implement reasonable security measures, including encryption, firewalls, and access controls, to protect against unauthorized access, alteration, disclosure, or destruction. Data is retained only as long as necessary for the purposes outlined, or as required by law (e.g., 7 years for financial records). After retention periods, data is securely deleted or anonymized.

5. Your Rights and Choices

You have the following rights regarding your information:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Withdraw consent for SMS (reply “STOP”), email marketing, or cookies via browser settings.
  • Do Not Track: We honor browser Do Not Track signals where applicable.

To exercise these rights, contact us at info@granviagroupllc.com. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies for functionality, analytics, and personalization. You can manage preferences through your browser. Third-party services like Google Analytics may collect data; see their policies for details.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors without parental consent. If we become aware of such data, we will delete it promptly.

8. International Transfers

Your data may be transferred to and stored in locations outside your jurisdiction, including the United States, where privacy laws may differ. We ensure adequate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with the updated date. Significant changes will be notified via email or website notice. Continued use constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Granvia Group LLC
8200 Beckett Park Dr, Suite 111
West Chester, OH 45069
Local: (513) 701-8645
Toll-Free: (800) 228-6401
Email: info@granviagroupllc.com

This Privacy Policy is for informational purposes and does not create any contractual or legal rights. Consult legal counsel for specific advice.