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Privacy Policy

Last Updated: October 15, 2025

Granvia Group LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you interact with our website (https://granviagroupllc.com), services, or communications, including membership registrations, course enrollments, and SMS messaging. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our educational and membership services:

  • Personal Information: Your name, email address, phone number, mailing address, and payment details when you register for membership, enroll in courses, or engage in transactions.
  • Contact & Communication Data: Phone numbers and consent for SMS communications collected via online forms, paper forms, or verbal interactions.
  • Usage Data: IP address, device and browser type, pages visited, referring URLs, and time on page, collected through cookies and similar technologies.
  • Transaction & Membership Data: Payment history, plan type, course progress, completion status, downloaded templates/checklists, and support interactions.
  • Optional Features: If you opt in when available, data necessary for payment-history reporting (e.g., payment status). This feature is not currently active.
  • Other Data You Provide: Feedback, survey responses, and help requests.

2. How We Use Your Information

  • To provide and maintain services, including membership access, course delivery, templates, and updates.
  • To communicate with you via email, phone, or SMS about your account, services, promotions (if applicable), and updates.
  • To process transactions and (if you later opt in) support payment-history reporting. We make no guarantees of credit impact.
  • To improve our website, products, and user experience through analytics and feedback.
  • To comply with legal obligations, resolve disputes, and enforce our terms.
  • For internal operations such as security, auditing, and research.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following ways:

  • Service Providers: Payment processors, SMS providers (e.g., RingCentral), hosting and CDN partners, analytics tools, and customer support platforms—bound by confidentiality and data protection agreements.
  • Legal: To comply with law or respond to lawful requests; to protect rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or asset sale.
  • With Your Consent: For any other purpose you authorize.

Important SMS Disclosure: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. Other non-SMS information may be shared as described above, in accordance with applicable laws. See RingCentral’s Privacy Notice and Terms of Service.

4. Storage & Security

We store information on secure servers with controls including encryption in transit, firewalls, access controls, and monitoring. Data is retained only as long as necessary for the purposes outlined or as required by law (e.g., up to 7 years for financial records). When retention ends, we securely delete or anonymize the data.

5. Your Rights & Choices

  • Access / Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request deletion, subject to legal obligations and legitimate interests.
  • Preferences: Manage marketing choices and cookies (see Cookie Preferences below).
  • SMS Opt-Out: Reply “STOP” to any SMS to opt out of messaging.
  • Payment-Reporting Opt-Out: If this optional feature becomes available and you enroll, you may opt out at any time.

To exercise rights, contact info@granviagroupllc.com. We’ll respond within 30 days, or as required by law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for core functionality (e.g., security, session management), analytics, personalization, and performance. You can manage preferences in your browser or via our Cookie Preferences page.

Consent Management (Complianz)

This website uses the Privacy Suite by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

  • What we store: Anonymized IP, consent choices, timestamp, device/browser signals needed to demonstrate consent.
  • Why: To document your consent status and honor your preferences.
  • Retention: Kept for as long as necessary to demonstrate compliance (and no longer than reasonably required) unless you request earlier deletion where permissible.

Caching & Performance (LiteSpeed Cache & QUIC.cloud)

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of pages displayed on this site. All cache files are temporary and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator and may be purged earlier if needed. We may use QUIC.cloud services to process & cache your data temporarily. Please see the QUIC.cloud Privacy Policy for details.

  • What may be cached: HTML pages, CSS/JS assets, and optimized images.
  • Personal data: Not intentionally stored; incidental data may pass through edge caching/CDN temporarily to deliver content.
  • Controls: Admins can purge the cache at any time; cache respects logged-in user restrictions.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors without verifiable parental consent. If we learn we’ve collected such data, we will delete it promptly.

8. International Transfers

Your information may be processed in the United States and other countries where we or our service providers operate. When we transfer data internationally, we apply appropriate safeguards consistent with applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated “Last Updated” date. For material changes, we may also notify you by email or site notice. Continued use of the services after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Granvia Group LLC
8200 Beckett Park Dr, Suite 111
West Chester, OH 45069
Local: (513) 701-8645
Toll-Free: (800) 228-6401
Email: info@granviagroupllc.com

This Privacy Policy is for informational purposes and does not create any contractual or legal rights beyond those expressly stated. Consult legal counsel for specific advice.